PRIVACY & DATA PROTECTION
Content: All elements constituting the information present on the Site, including texts and images.
Information: Hereinafter referred to as “Information(s)”, meaning all personal data that may be held for managing your account, customer relationships, and for analysis and statistical purposes.
User: Any professional, natural person with legal capacity, or legal entity visiting the Site and subject to these general conditions.
The terms “personal data”, “data subject”, “controller”, “processing” (and related terms), and “processor” have the meaning given to them under the GDPR.
Laboratoires FRILAB collect and process personal data concerning you and other individuals.
This privacy policy applies to all information collected and processed by Laboratoires FRILAB when you visit its website (https://www.frilab.fr), as well as when you use our services or products, enter into a contract, or communicate with Laboratoires FRILAB.
This privacy policy describes the collection and use of your personal data and defines your data protection rights in accordance with the General Data Protection Regulation (“GDPR”).
In accordance with applicable local e-commerce laws, the following information is provided regarding the parties involved in the creation and maintenance of the website (https://www.frilab.fr):
The website (https://www.frilab.fr) aims to provide information on all the Company’s activities. Laboratoires FRILAB strives to provide information that is as accurate as possible.
However, the Company cannot be held liable for omissions, inaccuracies, or failure to update information, whether caused by itself or third-party partners.
All information provided on the Site is indicative and subject to change. Furthermore, the information is not exhaustive and may have been modified since its publication.
The legal basis for processing is the legitimate interest of Laboratoires FRILAB. This legitimate interest consists in managing requests received from users through the public website (https://www.frilab.fr).
When accessing this website, the following data are recorded: IP address, date, time, browser version, and information transmitted about the operating system and browser.
Personal data such as name, email address, telephone number, or any other information—including health-related data—that can identify a natural person may be collected if the user sends an email to “pharmacovigilance@frilab.fr” reporting an adverse effect of a product. Such data are stored, processed, and transferred in accordance with legal obligations and in the public interest.
The website (https://www.frilab.fr) may process all or part of the data for the following purposes:
Laboratoires FRILAB do not sell your personal data; such data are used only when necessary or for statistical and analytical purposes. By providing personal data, the user expressly authorizes Laboratoires FRILAB to process them for the purposes described above.
The Site uses JavaScript technology. The website cannot be held liable for material damage related to its use.
Users agree to access the Site using up-to-date equipment free of viruses and with a modern, updated browser.
The aim is to ensure optimal accessibility. The hosting provider ensures service continuity 24/7 throughout the year but may interrupt service for maintenance, infrastructure improvements, failures, or abnormal traffic.
Laboratoires FRILAB and the hosting provider shall not be held liable for malfunctions of the Internet, telephone lines, or computer/telephony equipment, particularly due to network congestion.
The Company owns the domain name (https://www.frilab.fr). The Site is protected under intellectual property laws.
The Site and all its components (texts, structure, software, animations, images, photographs, illustrations, diagrams, logos, sounds, music, etc.) are, unless otherwise stated, the exclusive property of the Company.
Any unauthorized use (download, reproduction, transmission, distribution, or representation), other than for personal and non-commercial purposes, is strictly prohibited and may result in legal sanctions.
Except for third-party trademarks, all trademarks, domain names, designs, and models appearing on the Site are the exclusive property of the Company. Any reproduction or use without prior written permission is prohibited.
The Company reserves the right to modify, remove, or suspend the Site content at any time without prior notice.
Laboratoires FRILAB, as publisher of the website (https://www.frilab.fr), are responsible for the quality and accuracy of the published content.
They shall not be held liable for direct or indirect damage to user equipment resulting from access to the Site, including incompatibilities or technical issues.
They shall also not be held liable for indirect damages resulting from use of the Site.
Laboratoires FRILAB reserve the right to delete, without prior notice, any content published that violates applicable French law, particularly data protection provisions.
They also reserve the right to pursue civil and/or criminal liability against users in cases of unlawful content (e.g., racist, abusive, defamatory, or pornographic material), regardless of format (text, images, etc.).
The data controller, as described in this privacy policy, is Laboratoires FRILAB, whose registered office is located at 104 Blvd Auguste Blanqui, 75013 Paris, France (hereinafter the “Company” or “Controller”).
For personal data collected via the Site, the controller can be contacted at: info@frilab.fr.
As data controller, Laboratoires FRILAB undertake to comply with applicable legal provisions.
In particular, it is the user’s responsibility to define the purposes of their data processing, provide complete information to prospects and clients after obtaining their consent, and maintain accurate records of processing activities.
Whenever Laboratoires FRILAB process Personal Data, they take all reasonable measures to ensure that such data are accurate and relevant to the purposes for which they are processed.
a) Categories of Data Collected
We may process personal data concerning you:
b) Purposes of Processing
In accordance with the legal requirement of proportionality, we collect and use your personal data only for the purposes listed in this privacy policy and as described below:
c) Types of Data Collected
Depending on the purpose(s), collected and/or processed data may include:
d) Sensitive Data
We do not collect sensitive data such as those relating to your health, ethnic origin, political opinions, or religious or philosophical beliefs.
We may disclose your personal data to recipients as outlined below, including transfers to third countries where applicable.
e) Categories of Recipients
Within the scope described in Section 4, your data may be disclosed to the following recipients (in compliance with applicable laws), who act as processors or joint controllers:
f) Transfers to Third Countries
As part of the above disclosures, personal data may be transferred to countries providing an adequate level of protection under the GDPR (e.g., EU/EEA Member States).
In certain circumstances, data may also be transferred to other countries (e.g., for IT services). Where such countries do not provide adequate protection, transfers will be safeguarded by appropriate measures (such as standard contractual clauses) or based on legal exemptions (e.g., your consent, contractual necessity, or legal claims).
We retain your personal data only for the period necessary for:
Laboratoires FRILAB take all reasonable measures to protect personal data against loss, misuse, unauthorized access, disclosure, alteration, or destruction.
You may exercise the following rights regarding your personal data:
If Laboratoires FRILAB become aware of a user’s death and in the absence of instructions, they undertake to delete the user’s data.
If you have questions or wish to exercise your rights, you may contact us:
By mail:
Laboratoires FRILAB
104 Blvd Auguste Blanqui
75013 Paris – France
By email: info@frilab.fr
You must specify which personal data you would like corrected, updated, or deleted and provide proof of identity (ID card or passport).
Requests for deletion are subject to legal obligations, particularly regarding retention and archiving. Users may also lodge a complaint with the data protection authority in their country of residence.
Laboratoires FRILAB undertake not to process, host, or transfer client data outside the European Union or countries deemed “adequate” by the European Commission without prior notice.
They remain free to choose subcontractors, provided they offer sufficient guarantees under GDPR requirements.
Laboratoires FRILAB commit to taking all necessary precautions to ensure the security of personal data and prevent unauthorized disclosure. In the event of a breach affecting data integrity or confidentiality, they will inform the client promptly and provide corrective measures.
User data may be processed by FRILAB subsidiaries and service providers exclusively for the purposes defined in this policy.
Within their respective responsibilities, the primary persons with access to user data are customer service staff.
Regardless of the efforts made, no method of transmission over the Internet and no method of electronic storage is completely secure. Accordingly, we cannot guarantee absolute security. If we become aware of a security breach, we will notify affected users so that they can take appropriate measures. Our incident notification procedures take into account our legal obligations at both national and European levels. We are committed to fully informing our clients of any matters relating to the security of their accounts and to providing them with all necessary information to help them comply with their own regulatory reporting obligations.
(https://www.frilab.fr) is not published without the user’s knowledge, nor is it exchanged, transferred, assigned, or sold on any medium to third parties. Only in the event of the acquisition of Laboratoires FRILAB (and its rights) would such information be transferred to a potential purchaser, who would, in turn, be bound by the same obligations regarding data retention and modification vis-à-vis users of the Site.
g) References and Hyperlinks
Pages of this Site may contain hyperlinks to other websites operated by third parties. These hyperlinks are provided solely for your convenience. Our Company has no control over the current or future content of third-party websites linked from the Site. We merely reference these third-party websites and do not endorse their content in any way.
Therefore, our Company disclaims all liability (including editorial responsibility) for access to and/or content of third-party websites. In particular, our Company assumes no responsibility for any infringement of copyrights, trademarks, or other intellectual property rights that may result from accessing a page via a hyperlink. Responsibility for any illegal, inappropriate, or incomplete information on third-party websites—and any damage resulting from the use or non-use of such information—lies solely with the publisher of the site concerned, not with our Company.
The creation of hyperlinks to the Site, other than to its homepage, requires prior written authorization from our Company, which may be revoked at any time without compensation. Under no circumstances may the Site’s pages be embedded within another website. In all cases, a message must clearly indicate to the user that they are leaving the Site.
Laboratoires FRILAB disclaim all responsibility for the data protection practices of external websites and platforms linked to this Site.
h) Cookies
A “cookie” is a small data file sent to the user’s browser and stored on the user’s device (e.g., computer, smartphone) (hereinafter “Cookies”). This file includes information such as the user’s domain name, Internet service provider, operating system, and the date and time of access. Cookies do not pose any risk of damaging the user’s device.
Laboratoires FRILAB may process information about a user’s visit to the Site, such as pages viewed and searches performed. This information allows Laboratoires FRILAB to improve Site content and user navigation.
Cookies that facilitate navigation and/or the provision of services can be configured by the user via their browser settings to either be accepted or rejected (systematically or depending on the issuer). The user can also configure their browser to request consent before a cookie is stored. Laboratoires FRILAB inform users that, in such cases, some browsing features may not be fully available.
If the user refuses cookies or deletes existing cookies, their navigation and experience on the Site may be limited. This may also occur when Laboratoires FRILAB or its service providers cannot recognize the browser type, language settings, or country of connection.
Where applicable, Laboratoires FRILAB disclaim all liability for degraded functioning of the Site or services resulting from:
Each browser has different configuration settings for managing cookies, which are described in the browser’s help menu.
Users can modify their cookie preferences at any time. Laboratoires FRILAB may also use third-party service providers to collect and process the information described in this section.
These cookies are only stored on your device if you consent, for example by continuing to browse the Site (https://www.frilab.fr). Users may withdraw their consent at any time.
i) Google Analytics
Our website uses Google Analytics, a web analytics service provided by Google Inc. (USA), which uses cookies. Web analytics involves collecting and analyzing data on the behavior of website visitors, such as:
This analysis is primarily used to optimize the website and evaluate the effectiveness of online advertising.
Google Analytics analyzes website traffic. Google uses the collected data to compile reports on website activity and provide other services related to website usage.
Google may associate your behavior with other websites you visit. If you have a Google account, Google may identify you. In such cases, Google’s privacy policy applies to further processing of your personal data.
Cookies are used to store personal data such as access time, location, and frequency of visits. Each time the website is accessed, this data—including the user’s IP address—is transmitted to Google in the United States. Google may also transfer this data to third parties.
You may delete Google Analytics cookies at any time via your browser or other software tools.
See: https://tools.google.com/dlpage/gaoptout?hl=en
For more information, please refer to:
j) Other Third-Party Tools
Other tools managed by third parties may place cookies for content sharing or statistical purposes. The presence, number, and status of cookies depend on how the user interacts with these platforms. Users are advised to consult the privacy and cookie policies of the relevant platforms.
k) Internet Tags (“Tags”)
| Cookie | Domain | Description | Duration | Type |
| ALREADY_REDIRECTED | frilab.ch | Session | Other | |
| IP_REDIRECT_607f169cbf9f66c6adbb2add1d05267b | frilab.ch | 7 days | Other | |
| PHPSESSID | frilab.ch | This cookie is native to PHP applications. It is used to store and identify a user’s unique session ID in order to manage the user session on the website. This is a session cookie and is deleted when all browser windows are closed. | Session | Necessary |
| axeptio_cookies | frilab.ch | Axeptio sets this cookie to store cookie consent preferences. | 1 year | Functional |
| axeptio_authorized_vendors | frilab.ch | Axeptio sets this cookie to store which vendors you have given consent to. | 1 year | Functional |
| axeptio_all_vendors | frilab.ch | Axeptio sets this cookie to store the list of vendors. | 1 year | Functional |
| ga* | frilab.ch | Google Analytics sets this cookie to store and count page views. For more details about Google Analytics’ data privacy practices, see: https://business.safety.google/privacy/ | 1 year 1 month 4 days | Analytics |
| _ga | frilab.ch | The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data, and also tracks site usage for analytics reports. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. For more details about Google Analytics’ data privacy practices, see: https://business.safety.google/privacy/ | 1 year 1 month 4 days | Analytics |
These tags are placed both in online advertisements that allow users to access the Site and on the various pages of the Site.
This technology enables Laboratoires FRILAB to assess how visitors respond to the Site and the effectiveness of its activities (for example, the number of times a page is viewed and the information consulted), as well as how the Site is used by users.
The external service provider may collect information about visitors to the Site and other websites through these tags, compile reports on Site activity for Laboratoires FRILAB, and provide other services related to the use of the Site and the Internet.
Any dispute relating to the use of the website (https://www.frilab.fr) shall be governed by French law. Except where not permitted by law, exclusive jurisdiction is granted to the competent courts of Paris, France.
This privacy policy does not form part of any contract with you. We reserve the right to modify this privacy policy at any time without prior notice. Only the current version available on the Company’s website shall apply.
Last updated: May 2026.